Noticed that a local website has re initiated the "Make the Drive Through Difference" program. It entails buying the beverage, meal, etc. of the folks behind you in line at the drive through. You give the window staff a fl yer to be given to the folks behind you and you pay for the kids meal, etc. The vehicle behind you gets the flyer and the discount of your kindness!
Nice "random act of kindness" that we all can relate to, or "paying it forward to the vehicle behind you" so to speak!
With today's economic challenges, it is, in my opinion, especially important for businesses to make certain that quality customer service is a top priority. All it takes is one bad experience that either keeps that customer from coming back, or worse telling their friends and neighbors.
Maybe we can add to the local "drive though difference" concept and work hard to make the customer experience in our community second to nowhere!
My challenge is to see how we might recognize (and reward?) exceptional customer service. Send me or list examples of great customer service and we'll find a way to make a difference for that person and their employer. Let's find a way to tell 10 others about great customer service!
That's my opinion. How about yours?
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